{"id":10413,"date":"2019-09-22T12:06:59","date_gmt":"2019-09-22T12:06:59","guid":{"rendered":"\/?page_id=10413"},"modified":"2025-11-07T19:33:00","modified_gmt":"2025-11-07T19:33:00","slug":"customer-success-support","status":"publish","type":"page","link":"https:\/\/wps.codemonkey.com\/ru\/jobs\/customer-success-support\/","title":{"rendered":"Customer Success &#038; Support"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10413\" class=\"elementor elementor-10413\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac093c8 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac093c8\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-933690e\" data-id=\"933690e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90c85d5 elementor-widget elementor-widget-heading\" data-id=\"90c85d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u0423\u0441\u043f\u0435\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb9989 elementor-widget elementor-widget-heading\" data-id=\"4eb9989\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-small\">are you the Customer Success ninja we have been searching for?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-262493b elementor-section-content-middle elementor-reverse-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"262493b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e9bf45c\" data-id=\"e9bf45c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a03525 elementor-widget elementor-widget-image\" data-id=\"4a03525\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"525\" height=\"683\" src=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-787x1024.png\" class=\"attachment-large size-large wp-image-9970\" alt=\"\" srcset=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-787x1024.png 787w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-230x300.png 230w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-768x1000.png 768w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA.png 1174w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1b48a16\" data-id=\"1b48a16\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b3938e elementor-widget elementor-widget-image\" data-id=\"4b3938e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"525\" height=\"388\" src=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03084116\/Briefcase-job-search.png\" class=\"attachment-large size-large wp-image-9976\" alt=\"\u0440\u0430\u0431\u043e\u0442\u0430 codemonkey\" srcset=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03084116\/Briefcase-job-search.png 765w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03084116\/Briefcase-job-search-300x222.png 300w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f166e3 elementor-widget elementor-widget-heading\" data-id=\"4f166e3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">\u041f\u041e\u0418\u0421\u041a \u0420\u0410\u0411\u041e\u0422\u042b?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c169e78 elementor-widget elementor-widget-text-editor\" data-id=\"c169e78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0417\u0430\u0433\u043b\u044f\u043d\u0438\u0442\u0435 \u0441\u044e\u0434\u0430 \u043f\u043e\u0437\u0436\u0435! CodeMonkey \u0432 \u043d\u0430\u0441\u0442\u043e\u044f\u0449\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043d\u0435 \u043d\u0430\u043d\u0438\u043c\u0430\u0435\u0442 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u0434\u043b\u044f \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u044f \u0443\u0441\u043f\u0435\u0445\u0430 \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u043e \u043d\u0435 \u0441\u0442\u0435\u0441\u043d\u044f\u0439\u0442\u0435\u0441\u044c \u043f\u0440\u0438\u0441\u044b\u043b\u0430\u0442\u044c \u043d\u0430\u043c \u0441\u0432\u043e\u0435 \u0440\u0435\u0437\u044e\u043c\u0435 \u0434\u043b\u044f \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u044f \u0432 \u0431\u0443\u0434\u0443\u0449\u0435\u043c.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ea87b1 elementor-align-center elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"6ea87b1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"mailto:jobs@cm-studios.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u041e\u0442\u043f\u0440\u0430\u0432\u0438\u0442\u044c \u043c\u043e\u0435 \u0440\u0435\u0437\u044e\u043c\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-987baee elementor-section-content-middle elementor-reverse-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"987baee\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2998db3\" data-id=\"2998db3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03d1996 elementor-widget elementor-widget-image\" data-id=\"03d1996\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"525\" height=\"683\" src=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-787x1024.png\" class=\"attachment-large size-large wp-image-9970\" alt=\"\" srcset=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-787x1024.png 787w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-230x300.png 230w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA-768x1000.png 768w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03061152\/CODEMONKEY-NINJA.png 1174w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a0762a\" data-id=\"7a0762a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21b1e6b elementor-widget elementor-widget-image\" data-id=\"21b1e6b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"525\" height=\"388\" src=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03084116\/Briefcase-job-search.png\" class=\"attachment-large size-large wp-image-9976\" alt=\"\u0440\u0430\u0431\u043e\u0442\u0430 codemonkey\" srcset=\"https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03084116\/Briefcase-job-search.png 765w, https:\/\/d3sujgifhk94se.cloudfront.net\/wp-content\/uploads\/2019\/09\/03084116\/Briefcase-job-search-300x222.png 300w\" sizes=\"100vw\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9231f19 elementor-widget elementor-widget-heading\" data-id=\"9231f19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">\u041f\u041e\u0418\u0421\u041a \u0420\u0410\u0411\u041e\u0422\u042b?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cca078f elementor-widget elementor-widget-text-editor\" data-id=\"cca078f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CodeMonkey \u0438\u0449\u0435\u0442 \u0441\u0432\u043e\u0435\u0433\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430-\u043d\u0438\u043d\u0434\u0437\u044f. \u041e\u0442\u043f\u0440\u0430\u0432\u044c\u0442\u0435 \u043d\u0430\u043c \u0441\u0432\u043e\u0435 \u0440\u0435\u0437\u044e\u043c\u0435, \u0447\u0442\u043e\u0431\u044b \u043d\u0430\u0447\u0430\u0442\u044c.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-383182c elementor-align-center elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"383182c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"mailto:jobs@cm-studios.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u041e\u0442\u043f\u0440\u0430\u0432\u0438\u0442\u044c \u043c\u043e\u0435 \u0440\u0435\u0437\u044e\u043c\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3cc4ed elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b3cc4ed\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba0d43d\" data-id=\"ba0d43d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a25da8 elementor-widget elementor-widget-spacer\" data-id=\"4a25da8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b8a7e5 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1b8a7e5\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e70a1a5\" data-id=\"e70a1a5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc20f48 elementor-widget elementor-widget-spacer\" data-id=\"bc20f48\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bda40df elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bda40df\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba193c1\" data-id=\"ba193c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8942f0a elementor-widget elementor-widget-heading\" data-id=\"8942f0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">\u043e\u0442\u043a\u0440\u044b\u0442\u044b\u0435 \u043f\u043e\u0437\u0438\u0446\u0438\u0438<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cc4b9e1 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc4b9e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9f0c464\" data-id=\"9f0c464\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d42d2d3 elementor-widget elementor-widget-text-editor\" data-id=\"d42d2d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><b>Customer Success Manager<\/b><b>\u00a0&#8211; USA (Remote)<\/b><\/h1><p><span style=\"font-weight: 400;\">We are seeking a proactive, detail-oriented, and dedicated Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring high customer engagement, successfully renewing existing contracts, and identifying opportunities for upsales. This role is pivotal in maintaining and enhancing customer satisfaction, retention, and growth.<\/span><\/p><p><span style=\"font-weight: 400;\">CodeMonkey is an educational game-based environment where children learn to code in real programming languages. It provides parents and schools with the advantage of providing our youth with the opportunity to attain the most cutting-edge computer programming education. CodeMonkey also offers digital literacy and keyboarding courses to further prepare children to today digital world. We are a team of experts in technology, gaming and pedagogy aimed at delivering fun, educational content to millions of learners around the world. Join our team and use your talents and passion to help shape the future of tomorrow\u2019s youth.<\/span><\/p><h2><b>\u041e\u0431\u044f\u0437\u0430\u043d\u043d\u043e\u0441\u0442\u0438:\u00a0<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account Renewal: Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer Engagement: Regularly engage with customers through various communication channels to understand their needs, gather feedback, set goals and ensure a high level of satisfaction. Monitor engagement metrics and develop strategies to ensure schools and or districts get the most out of their subscription..<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Onboarding: familiarize yourself with the product and its onboarding tools, i.e. rostering, in order to onboard clients efficiently.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upsell Opportunities: Identify and capitalize on opportunities to expand account services, products, grade levels, and schools.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Achieve high knowledge of the product inside and out. You will often be called upon to provide technical support to customers or to provide training on the product.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be the customer advocate in CodeMonkey, gathering client feedback from surveys and conversations, and collaborate closely with the product and development teams to continue developing the product.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account Management: Maintain detailed records of account activity, preferences, and feedback. Utilize CRM systems to track customer interactions, manage workflows, and ensure all account information is up-to-date.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Managing the company\u2019s Customer Support efforts and providing needed feedback to the relevant teams<\/span><span style=\"font-weight: 400;\">, i.e. help center, troubleshooting online support etc.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attending and supporting CodeMonkey in promotional events. This could be in-person at conferences or virtually on webinars.<\/span><\/li><\/ul><h2><b>\u0422\u0440\u0435\u0431\u043e\u0432\u0430\u043d\u0438\u044f:<\/b><\/h2><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">At least 3 years of experience in K-12 SaaS account management or in assisting schools and teachers with digital Computer Science resources on behalf of a school district.<\/span><\/li><li aria-level=\"1\">Experience with Clever &amp; ClassLink rostering &amp; SSO integrations<\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tech-savvy with a passion to learn and demonstrate the product\u2019s functionality and best practices.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience working with CRM software and proficiency in Google Suite or similar tools.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u041e\u0442\u043b\u0438\u0447\u043d\u044b\u0435 \u043d\u0430\u0432\u044b\u043a\u0438 \u043c\u0435\u0436\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u043d\u043e\u0433\u043e \u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043c\u043d\u043e\u0433\u043e\u0437\u0430\u0434\u0430\u0447\u043d\u043e\u0441\u0442\u044c, \u043d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u044c, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0442\u0430\u043a\u0436\u0435 \u0443\u043c\u0435\u0435\u0442 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u0447\u0430\u0442\u044c \u0441 \u0447\u043b\u0435\u043d\u0430\u043c\u0438 \u043a\u043e\u043c\u0430\u043d\u0434\u044b.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Excellent communication and interpersonal skills, with a knack for building rapport with clients.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong written and verbal communication skills.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extremely organized and detail-oriented<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teaching experience or working in the educational system &#8211; advantage<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Experience with customer support methods and tools &#8211; advantage.<\/span><\/li><li aria-level=\"1\">Work schedule aligned with Eastern Standard Time &#8211;\u00a0 preferred<\/li><\/ul><p><span style=\"font-weight: 400;\">You&#8217;re a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72900e elementor-align-center elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"d72900e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"mailto:jobs@codemonkey.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u043f\u043e\u0434\u0430\u0442\u044c \u0437\u0430\u044f\u0432\u043b\u0435\u043d\u0438\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58a0f1d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"58a0f1d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-897ecc1 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"897ecc1\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccee810\" data-id=\"ccee810\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bb60a9 elementor-widget elementor-widget-spacer\" data-id=\"0bb60a9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbf5d7b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbf5d7b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c04e451\" data-id=\"c04e451\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a466da elementor-widget elementor-widget-heading\" data-id=\"8a466da\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0441\u0432\u044f\u0436\u0438\u0442\u0435\u0441\u044c \u0441 \u043d\u0430\u043c\u0438<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f1b1e elementor-widget elementor-widget-heading\" data-id=\"d4f1b1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-medium\">\u0415\u0441\u043b\u0438 \u0432\u044b \u043d\u0435 \u0432\u0438\u0434\u0438\u0442\u0435 \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0432\u0430\u043a\u0430\u043d\u0441\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0432\u0430\u0441 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u0435\u0442, \u0438 \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u043e\u0442\u043b\u0438\u0447\u043d\u043e \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442\u0435 \u0434\u043b\u044f CodeMonkey, \u043e\u0442\u043f\u0440\u0430\u0432\u044c\u0442\u0435 \u043d\u0430\u043c \u0441\u0432\u043e\u0435 \u0440\u0435\u0437\u044e\u043c\u0435!<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa0eee elementor-align-center elementor-tablet-align-center elementor-widget-tablet__width-initial elementor-widget elementor-widget-button\" data-id=\"6fa0eee\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"mailto:jobs@cm-studios.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u043e\u0442\u043f\u0440\u0430\u0432\u0438\u0442\u044c \u043c\u043e\u0435 \u0440\u0435\u0437\u044e\u043c\u0435<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Success &amp; Support are you the Customer Success ninja we have been searching for? JOB HUNTING? Check back at a later date! CodeMonkey is &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/wps.codemonkey.com\/ru\/jobs\/customer-success-support\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Customer Success &#038; Support&#8221;<\/span><\/a><\/p>","protected":false},"author":41,"featured_media":0,"parent":9958,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10413","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/pages\/10413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/comments?post=10413"}],"version-history":[{"count":24,"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/pages\/10413\/revisions"}],"predecessor-version":[{"id":29337,"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/pages\/10413\/revisions\/29337"}],"up":[{"embeddable":true,"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/pages\/9958"}],"wp:attachment":[{"href":"https:\/\/wps.codemonkey.com\/ru\/wp-json\/wp\/v2\/media?parent=10413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}